3G ManPower Attendance — Support

Two apps

• Worker — for scanning in and out at a site. You can create your own account.
• Admin — for supervisors: who is present, who is absent, the site code, and corrections. Accounts are issued by 3G ManPower.

Scanning in

• Open the app and point the camera at the QR code displayed at your site.
• The code changes every thirty seconds. That is deliberate — a photographed or forwarded code stops working within the minute, so a scan has to happen at the site.
• The app needs camera access to read the code. Nothing is photographed or stored, and the app never asks for your location: the QR identifies the site, so there is nothing to track.

If a scan is refused

A scan is only accepted when all of these are true, so a refusal usually points at one of them:

• No active shift. You are not rostered at that site today, or the shift has not been assigned yet.
• Outside the window. You are earlier or later than the shift's start and end times allow, including the agreed grace periods.
• Wrong site. The code belongs to a site you are not rostered at.
• The code expired. Scan again — a fresh code appears every thirty seconds.

Your supervisor can correct attendance after the fact, including in bulk when something has gone wrong on the ground. Rostering mistakes are theirs to fix, not ours.

For supervisors

The Admin app shows who is present and who is absent for your team, displays the site code, and handles corrections. Shifts, public holidays and manual overrides are managed from the web dashboard. Permissions are granular — managing workers, assigning shifts and issuing overrides are separate rights, so not every supervisor has all three.

Deleting your account

Worker app. You can delete your own account from inside the app, in your account settings. It takes effect immediately and needs no approval from anyone.

Admin app. Supervisor accounts belong to 3G ManPower, so ask your administrator to remove yours.

Either way you can also start the process at mwds.digital/apps/3g-manpower-attendance/delete-account.

Contact us

Email support@mwds.digital. We answer on working days, Monday to Friday, India Standard Time. Include your employer, your site and roughly when the problem happened — it makes a scan far easier to trace.