Delete your MW Store account

How to ask

MW Store accounts are issued by us rather than created in the app, so there is no delete button inside it. Email support@mwds.digital from the address on the account, telling us the account holder's name or company. We act within seven days and confirm by email when it is done.

If you are a colleague who was added to a client's portal, the client can remove you themselves from the dashboard, which takes effect immediately.

What is deleted

• Your sign-in and the session behind it, so the app and the dashboard both stop working at once.
• Your device's notification token, so the alerts stop.
• Your contact record, unless we are required to keep it for the reason below.

What is not, and why

• Your shop's data. Orders, customers and products live on your own website, not with us. Closing an MW Store account does not touch them — deleting those is something you do on your own site.
• Invoices and business records. Indian tax law requires us to keep what we billed you and when. We keep those and nothing beyond them.

If you cannot get into the app

Email us from the address on the account. If you no longer have access to that mailbox, we will verify the request with the client who holds the account before acting on it — an account that can reach a live shop is not something we will close on an unverified email alone.